The SaudiMinistry of Health's 937 service center received over 1.4 million calls inthe past month amid growing concern over the global coronavirus pandemic.
The service center answers health inquiries as well as questionson the coronavirus.
According to the center, the calls included 496,185 medicalconsultations, 82,934 complaints, 452,049 appointment requests, 108,148coronavirus inquiries, 216,584 coronavirus medical inquiries and 281,541general queries.
Coronavirus inquiries covered home isolation procedures, whetherthe virus is transmitted by shipments and goods, symptoms, and what to do ifone comes in contact with someone who has the virus or has been traveling.
Service at the center is provided by over 1,000 employees,including doctors and customer service professionals, 24 hours a day throughoutthe week through the center's multiple channels. These include the unifiednumber 937, a Twitter account (@saudimoh937), email address (937@moh.gov.sa),and the instant chat feature available on the ministry's website.
The center is planning to launch advanced digital channels andservices that employ the latest technologies.
The 937 service center provides medical consultations, bookingsfor primary health centers, medical referrals and treatment requests. It alsohandles complaints, provides updates on transactions, receives creativesuggestions and ideas and submits reports for service improvement.
