Hajj and Umrah Ministry committed to enhancing pilgrim services, official says
The Ministry of Hajj and Umrah is dedicated to continually improving services for pilgrims, according to Assistant Undersecretary Dr. Abdulrahman Shams.
Key Takeaways
AIAssistant Undersecretary for Umrah Affairs at the Ministry of Hajj and Umrah, Dr. Abdulrahman Shams, said the ministry is committed to providing the best possible services to pilgrims and to continuously developing them.
Speaking in an interview with Al Ekhbariya TV, he added that the ministry is also keen to evaluate the services offered to pilgrims and to enhance every aspect that enriches and improves their experience.
Shams noted that there are several initiatives this year that have contributed to raising the satisfaction level among Umrah pilgrims, with satisfaction rates exceeding 90%.
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