Artificial intelligence enhances awareness services for Umrah pilgrims at the Two Holy Mosques

The Presidency for Religious Affairs at the Grand Mosque in Mecca and the Prophet’s Mosque in Medina has strengthened its suite of digital services for visitors during the Umrah season by deploying artificial intelligence and digital solutions to deliver guidance and awareness services. This initiative aims to make information and services more accessible to pilgrims and visitors in multiple languages.

One of the key innovations is the smart robot, which the presidency has introduced to serve visitors to the Two Holy Mosques. The robot provides a range of interactive services, including guidance and directions, information about locations and available services, religious content, and instant translation in several languages. This helps visitors from various nationalities quickly access religious information and enhances communication with pilgrims and visitors, keeping pace with the increasing number of people visiting the Grand Mosque and the Prophet’s Mosque during the Umrah season.

These services are part of the presidency’s ongoing efforts to develop the digital religious service system at the Two Holy Mosques, leveraging artificial intelligence and interactive technologies to improve service efficiency and enrich the religious and educational experience for all visitors.