Electronic guidance screens improve crowd flow at Grand Mosque

Electronic guidance screens installed at the entrances and outer courtyards of the Grand Mosque in Mecca are improving the flow of worshippers by providing up-to-date information on gate status, helping visitors choose the nearest available entry points.

The screens display real-time data on the status of gates and entrances, as well as crowd density indicators for the mataf (circumambulation area) and mas'a (Sa’i area). This enables worshippers, pilgrims, and visitors to select the most suitable routes before entering, distributing movement across various entrances and reducing arrival times.

The screens also indicate which entrances lead to upper floors, maximizing the use of mosque facilities and making it easier for visitors to move within the Grand Mosque.

Comprehensive awareness and guidance content

The screens provide educational content, including instructions to follow before entry, guidance on behaviors to avoid inside the mosque, and information about available services such as the ritual completion service, the digital mutawwif, and the unified support number (1966), all aimed at enhancing the experience for pilgrims and visitors.

These screens are part of the authority’s broader technological and guidance services, designed to leverage electronic solutions for crowd management, improve operational efficiency, and raise service quality for visitors, further preparing the Grand Mosque to welcome worshippers.