Tawakkalna tops user satisfaction in 2026 digital experience index

The national all-in-one app Tawakkalna has secured the top spot for user satisfaction in the 2026 Government Digital Experience Maturity Index, according to a report by the Digital Government Authority. This achievement reflects high user satisfaction with the app’s services and highlights the ongoing development of Saudi Arabia’s digital government offerings.

Tawakkalna also ranked among the top ten government digital platforms overall, placing fifth in the general results. In terms of user experience, the app was ranked ninth among the top ten government platforms in this category.

Continuous development and integrated services

The authority noted that this progress is the result of ongoing development efforts for Tawakkalna, which brings together government services, information, and documents in one place, making them more accessible through a unified digital experience. This integration streamlines the user journey and enhances the efficiency of accessing government digital services.

About the Digital Experience Maturity Index

The Government Digital Experience Maturity Index is developed by the Digital Government Authority to annually assess the maturity of government digital platforms and services. The index evaluates platforms based on criteria such as user satisfaction, user experience, complaint handling, and the use of technologies and tools, aiming to help government entities improve the quality of digital services provided to users.