Commerce Ministry handles over 210,000 consumer complaints in Q3 2026

The Ministry of Commerce has released its Consumer Protection Bulletin for the third quarter of 2026, highlighting its regulatory efforts to ensure commercial establishments comply with regulations and to strengthen consumer rights across the Kingdom.

Official data from the ministry showed that 210,901 commercial complaints were addressed during the third quarter, with an average resolution time of no more than 1.5 days (36 hours). The number of complaints received that fell outside the ministry’s jurisdiction reached 31,655.

The main categories of commercial complaints during the period were as follows: e-commerce stores (101,657 complaints), non-compliance with exchange and return policies (31,402), contractual disputes related to consumer protection regulations (24,496), refusal to accept goods under warranty (5,139), manufacturing defects (4,052), and commercial fraud (2,746).

According to the ministry’s statement, 15,744 complaints were reopened, representing 0.7% of the total received. Of these, 2,516 reopened cases involved consumers with legitimate claims, accounting for 0.1% of all complaints.

View the post on X