Education Ministry sets five standards for school maintenance and operations quality

The Ministry of Education has issued a circular detailing the quality standards for maintenance, operations, air conditioning, and cleaning services in schools.

According to information reviewed by Ajel, the standards include professional discipline, identity, and workplace conduct. This requires staff to wear official uniforms and display identification badges while working on school premises, and to maintain professional behavior that does not disrupt the educational process, such as avoiding noise or interruptions during classes.

Staff interaction with students is limited to what is necessary for the job and to ensure site safety, with any non-professional or unrelated communication strictly avoided. Work inside classrooms or sensitive operational facilities (such as laboratories or system rooms) must respect the educational environment, and access is restricted to essential tasks only. Any behavioral violations are to be officially documented, including corrective actions taken, and follow-up is required to prevent recurrence.

The standards also cover occupational safety and health, requiring compliance with safety protocols during all tasks performed on school grounds. Staff must use personal protective equipment appropriate to the task (such as gloves, masks, or electrical insulation tools), secure work areas to prevent risks to students and staff, and adhere to safety procedures during hazardous work (such as work at heights or with electricity).

Another standard addresses work schedule organization and service continuity, ensuring that staff presence is managed to maintain uninterrupted service during school days. Working hours are distributed to prevent shortages during peak times, such as the start of the school day or periods of heavy facility use, ensuring efficient time management and continuous service.

The standards also require readiness to respond to emergencies, with staff prepared to handle urgent faults and incidents. Services must continue during emergencies without compromising quality, and response times and resolution of emergency reports must comply with the timeframes specified in the Service Level Agreement (SLA), verified through official records or approved systems.

Finally, the standards address staff stability and continuity of operational knowledge, requiring that personnel changes are managed so as not to affect service quality. Service levels must be maintained when staff are replaced, with verification through appropriate means such as field observation.