GOSI adds seven new languages to digital services platform
Saudi Arabia’s GOSI has introduced seven additional languages to its website and app, expanding digital access for non-Arabic and non-English speakers.
Key Takeaways
AIThe General Organization for Social Insurance (GOSI) has announced the addition of seven new languages to its website and GOSI app, as part of efforts to improve digital access for customers who do not speak Arabic or English.
The newly supported languages are Urdu, Bengali, Filipino, Hindi, Sinhala, Nepali, and Indonesian, joining the existing Arabic and English options.
According to GOSI, the seven new languages are available on the GOSI app through the Lite Mode feature, while three of these languages are currently accessible on the organization’s website.
This initiative aims to enhance the experience of customers who speak these languages, enabling them to better understand their insurance rights and obligations, and to complete related procedures and requests, including compensation and workplace injury services.
GOSI continues to develop its digital channels and improve customer experience, aiming to provide more flexible and accessible services for all beneficiaries and to promote the use of digital insurance platforms.