Smart digital services enhance experience for Grand Mosque and Prophet’s Mosque visitors

The Presidency for Religious Affairs at the Grand Mosque in Makkah and the Prophet’s Mosque in Madinah has implemented an integrated system of smart digital technologies and services, aiming to enhance the experience of pilgrims and visitors and to facilitate their access to religious, educational, guidance, and reliable informational services.

This digital system includes interactive screens, field centers equipped with modern technologies, QR codes, and a smart electronic library, in addition to translation services, guidance content, and religious books and publications. These technological solutions deliver religious information in modern formats that cater to the diverse languages and cultures of visitors.

Multiple digital services to boost awareness

Interactive screens are a key component of the system, broadcasting awareness and guidance messages in several languages around the clock, allowing visitors to directly benefit from the content. QR codes also enable quick access to educational materials and allow users to download electronic books and brochures to their smart devices.

These services are complemented by the smart electronic library, which provides reliable religious content and allows visitors to easily download books and brochures. The library also offers books, publications, and educational releases in multiple languages, broadening the reach of religious content to a wider audience.

Field centers and qualified teams serving visitors

On the ground, the presidency delivers its services through advanced centers equipped with the latest smart technologies, supported by teams of qualified preachers and translators who serve visitors around the clock, answering their questions and providing guidance in multiple languages. This approach combines direct service with technological solutions within a unified system.

Leveraging technology for rituals and multilingual support

The use of technology also extends to assisting visitors in performing their rituals, offering organized and accessible guidance content that clarifies each step, ensuring that pilgrims and visitors receive accurate religious information at the right time. Multilingual support is a core aspect of the system, with the presidency providing educational and guidance content in global languages to meet the needs of visitors from around the world.

The integration of digital and on-site services marks a transformation in the delivery of religious services, enabling visitors to benefit from interactive screens, QR codes, or the electronic library, as well as direct interaction with preachers and translators at field centers.

These solutions enrich the journey of every visitor from the moment they arrive at the Two Holy Mosques by offering knowledge and guidance through various means, providing multiple options for accessing information and maximizing the benefits of religious and educational services.

This system is part of ongoing efforts to harness modern technologies and digital innovation in serving the mission of the Two Holy Mosques, developing new means of communication with visitors, and maintaining high service quality and care for beneficiaries.

The smart digital services represent a model that combines technology with on-site service and religious content, maximizing the use of digital capabilities to serve visitors to the Two Holy Mosques and to convey the message of moderate Islam in various languages and cultures worldwide.