Ongoing upgrades to Saudi government platforms boost user satisfaction, expert says
Tech expert Khaled Abu Ibrahim highlights improved user experience on Saudi government platforms, with digital maturity at 87.06% and Musaned leading in satisfaction.
Key Takeaways
AITechnology expert Khaled Abu Ibrahim has emphasized that the ongoing development of government digital platforms is enhancing user experience and increasing beneficiary satisfaction. His comments follow the Digital Government Authority's announcement that the digital experience maturity index has reached 87.06%.
Speaking in an interview with Al Ekhbariya TV, Abu Ibrahim noted that the Qiwa platform made significant progress, climbing three places compared to the previous assessment.
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He added that the Musaned platform maintained its leading position, achieving a beneficiary satisfaction rate of 95.86%, reflecting the continued improvement in the quality of government digital services and user experience.