Monitoring and control center boosts Hajj and Umrah services in Makkah

The Ministry of Hajj and Umrah has announced that the Monitoring and Control Center is a key operational pillar within the Hajj and Umrah system, providing real-time oversight of services, tracking operational indicators, and supporting swift decision-making. The ministry stated that the center directly enhances performance efficiency and improves the quality of services offered to pilgrims, Umrah performers, and visitors, in line with the objectives of the Pilgrim Experience Program and Saudi Vision 2030.

The ministry explained that the center relies on an integrated digital system that monitors operational processes through interactive dashboards, enabling the tracking of service performance and field developments. This allows specialized teams to respond promptly to observations and operational challenges, ensuring smooth workflows and the continuous delivery of high-quality services.

The Monitoring and Control Center operates year-round, tracking more than 95 operational indicators to measure service quality and efficiency, in coordination with 33 government and private entities. It uses a unified platform for exchanging operational data and supporting decision-making. The center also enables field teams to monitor service levels, enhance site readiness, and quickly detect and address issues.

Ongoing development and collaboration with partners

The Ministry of Hajj and Umrah emphasized its commitment to continuously developing the Monitoring and Control Center, improving its operational readiness, and expanding its data analysis and monitoring capabilities. The ministry also stressed the importance of strengthening collaboration with partner entities to facilitate rapid decision-making, improve service quality, and enhance the experience of pilgrims from arrival to departure.