Hajj and Umrah Ministry suspends 4 Umrah firms, 4 foreign agents over housing violations

The Ministry of Hajj and Umrah announced on Tuesday the suspension of four Umrah service companies and four foreign agents after violations were detected involving the accommodation of pilgrims in unlicensed facilities in Makkah.

The ministry stated that this action is part of its ongoing oversight efforts to ensure Umrah service providers comply with approved regulations and standards, safeguard the rights of pilgrims, and enhance the quality of services offered to them.

The ministry added that the violations affected several pilgrims, prompting the suspension of the companies and agents involved. The cases have been referred to the Committee for Pilgrims’ Complaints for investigation and the imposition of statutory penalties.

In the same context, the ministry affirmed that it will continue both field and digital monitoring of Umrah companies, service providers, and foreign agents to ensure contracted services are delivered, detect any violations, and take necessary legal measures.

Commitment to regulations and service quality

The ministry emphasized the importance of all Saudi Umrah companies and foreign agents adhering to approved regulations and requirements, and fulfilling their obligations to pilgrims. It confirmed that statutory measures will continue to be applied against violators, contributing to higher compliance, improved service quality, and an enhanced pilgrim experience in line with the Pilgrim Experience Program under Saudi Vision 2030.