Board of Grievances handles 207,000 beneficiary interactions in H1 2026

Saudi Arabia’s Board of Grievances, represented by its Decision Support Center, announced that its communication channels handled a total of 207,000 beneficiary interactions during the first half of 2026.

In a post on its X platform account, the Board emphasized its ongoing efforts to enhance beneficiary satisfaction and improve user experience. It highlighted the introduction of diverse options tailored to meet beneficiaries’ needs wherever they are, as well as efforts to accelerate response times and unify the communication experience through a single portal that enables direct access and interaction.

The Board of Grievances noted that it is committed to measuring the performance of its digital services and the satisfaction of both beneficiaries and staff. Insights from these evaluations are used to further improve service quality and develop performance strategies across administrative judicial platforms.

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