Hajj and Umrah Ministry conducts daily inspections to enhance pilgrim services

The Ministry of Hajj and Umrah has emphasized that inspection tours are a main avenue for raising the quality of services provided to pilgrims. These tours monitor compliance with regulatory and operational requirements, identify observations, and address them as part of the ministry’s ongoing efforts to develop the Hajj and Umrah system in line with the goals of Saudi Vision 2030 and the Pilgrim Experience Program.

The ministry explained that it carries out daily inspection tours across various Umrah service sites, in cooperation with all relevant authorities. Since the start of the 1448 AH Umrah season on Dhul Hijjah 15, 1447 AH (corresponding to the Gregorian calendar), more than 32,000 inspections have been conducted. These covered accommodation facilities for pilgrims, Umrah companies and service providers, and several service locations, to ensure compliance with organizational and operational requirements, identify issues, and address them to enhance the quality of services for visitors and Umrah performers.

During the last Hajj season, the Ministry of Hajj and Umrah conducted over 105,000 inspections, in cooperation with all relevant authorities. These included pilgrim accommodation facilities, service company headquarters, field service centers, and operational sites related to serving pilgrims, to verify compliance with regulatory and operational requirements and address any issues identified.

These inspection tours are part of a continuous monitoring system aimed at assessing the performance of service providers, ensuring adherence to approved requirements, addressing operational observations, and supporting ongoing improvement efforts to safeguard pilgrims’ rights and enhance their experience throughout their journey.

The Ministry of Hajj and Umrah reaffirmed its commitment to developing monitoring tools, improving fieldwork efficiency, strengthening compliance, and enhancing the quality of services provided to pilgrims, while continuing to advance the Hajj and Umrah system in line with the objectives of Saudi Vision 2030.