Hajj ministry approves evaluation results for foreign pilgrims’ service firms for 1447H season
Saudi Arabia’s Ministry of Hajj and Umrah has approved the evaluation results for companies serving foreign pilgrims for the 1447H Hajj season.
Key Takeaways
AIAs part of its efforts to enhance transparency, improve service quality, and elevate the experience of pilgrims, the Ministry of Hajj and Umrah has approved the evaluation results for companies providing services to foreign pilgrims for the 1447H Hajj season.
The ministry announced on its X platform account that the evaluation covered companies contracted with pilgrims’ affairs offices, those working with international Hajj agencies, as well as firms operating under the direct Hajj model. Companies were rated across three performance levels: “Outstanding,” “Very Good,” and “Good.”
The ministry based its evaluation criteria on 60% compliance and commitment, and 40% service quality, using field monitoring, data analysis, pilgrim satisfaction surveys, and the handling of complaints and objections.
The ministry confirmed that company ratings will be updated annually based on evaluation results, aiming to boost competitiveness among service providers, improve performance efficiency, and support the ongoing development of services for foreign pilgrims in future Hajj seasons.
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