Jeddah Municipality resolves 93% of service reports in 2026, boosts communication channels

Jeddah Municipality has achieved a 93% resolution rate for municipal reports received so far in 2026, as part of its efforts to enhance response speed, increase resident satisfaction, and improve the experience of submitting and tracking reports through multiple accessible channels.

The municipality stated that a total of 120,449 reports have been received since the beginning of the year, with 112,473 of them resolved.

The municipality is working to further integrate its communication channels with residents, making it easier to submit feedback and requests, track their status, and access a range of municipal services. These include submitting reports and complaints, accessing contact information, booking appointments, viewing frequently asked questions, and submitting comments and suggestions.

To support this, the municipality has launched a unified page that brings together all communication channels and services in one place, making it easier for residents to find the appropriate channel and track their requests. Communication is also available via WhatsApp through a dedicated number for resident services, helping to streamline access and improve service delivery.

Jeddah Municipality continues to develop its system for receiving and processing reports, enhancing response efficiency, and expanding digital and interactive channels. These efforts aim to improve the resident experience and satisfaction with municipal services, reflecting the municipality’s commitment to making resident feedback a key factor in service development and quality of life in the city.