Environment ministry responds to 87,000 calls with 95% rate in Q2 2026

The Ministry of Environment, Water and Agriculture announced that its communication channels received 87,754 calls through the unified number (939) during the second quarter of 2026, achieving a 95% response rate and an average response time of 12 seconds. This reflects the efficiency of the ministry’s communication system and its prompt handling of beneficiary requests and inquiries.

The ministry added that the average call duration was 3 minutes and 35 seconds, while beneficiary satisfaction reached 90%, indicating the quality of services provided and effective public engagement.

Multiple digital platforms and rapid response

Statistics also showed that 34,411 tickets were received via the (939) ticketing platform during the same period, with 98% resolved. Additionally, there were 18,407 interactions on the X platform, with an average response time of 31 minutes and 28 seconds, alongside 18,792 direct chats through digital channels.

The ministry affirmed that these indicators reflect ongoing efforts to enhance digital communication channels, improve the beneficiary experience, and raise service quality in support of Saudi Vision 2030 goals.