Islamic Affairs Ministry answers over 100,000 religious queries during Umrah season

The Ministry of Islamic Affairs, Dawah and Guidance, through its General Secretariat for Islamic Awareness in Hajj, Umrah, and Visit, announced it had answered over 100,000 religious queries during the first quarter of the 1448 Umrah season via its toll-free automated phone service.

This initiative is part of a comprehensive suite of educational and technological services provided by the ministry to pilgrims, aiming to deliver reliable religious information in multiple global languages.

The toll-free number (8002451000) offers automated responses in 15 languages, including Arabic, English, French, Urdu, Indonesian, Filipino, Hausa, Bengali, Hindi, and others, addressing questions related to Umrah rituals and practices.

This service enables pilgrims of various nationalities to perform their worship with proper understanding, and also includes direct and video call access to scholars during peak periods such as Ramadan and Hajj.

Modern technology serving pilgrims

The ministry explained that this service is part of its efforts to employ modern technology in Islamic awareness activities and to expand the range of services offered to pilgrims. It aims to educate visitors about religious rites according to the Quran and Sunnah, highlight the ease and moderation of Islam, and implement the leadership’s directives to provide exceptional services and facilities for visitors to the Two Holy Mosques, enabling them to perform their rituals with ease.