Expert explains: does digital system success mean user satisfaction?
Dr. Ahmed Al-Harithi says a digital system’s success depends on ease of use and user satisfaction, not just technical performance.
Key Takeaways
AIAssistant Professor of Software Engineering Dr. Ahmed Al-Harithi said it is important to assess whether a digital system functions properly and allows users to accomplish their tasks easily.
Speaking in an interview with Al-Ikhbariya Radio, he added that services should be designed for clarity and ease of use, helping users achieve their desired outcomes.
Al-Harithi noted that the Digital Experience Maturity Index measures more than just one aspect; it evaluates multiple dimensions, including user experience, beneficiary satisfaction, support, and complaint handling.
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