Ministry of Hajj and Umrah conducts over 32,000 inspections to boost service quality

The Ministry of Hajj and Umrah has affirmed that daily inspections are a key part of efforts to improve the quality of services provided to pilgrims, by monitoring compliance with regulatory and operational requirements, identifying issues, and addressing them.

The ministry stated that since the start of the 1448H Umrah season on 15 Dhul-Hijjah 1447H, it has carried out more than 32,000 inspections across various Umrah service sites, in cooperation with relevant authorities. These inspections verify compliance with regulations at accommodation facilities for pilgrims, Umrah companies and service providers, and other service locations.

The ministry also noted that during the last Hajj season, it conducted over 105,000 inspections, covering pilgrims’ accommodation, service company offices, field service centers, and operational sites related to serving pilgrims.

The inspections aim to assess service providers’ performance, ensure adherence to approved requirements, address operational observations, and support continuous improvement efforts, thereby safeguarding pilgrims’ rights and enhancing their experience throughout their journey.

Ongoing development of oversight and field operations

The Ministry of Hajj and Umrah confirmed its commitment to further developing monitoring tools and improving the efficiency of field operations to strengthen compliance and raise service quality for pilgrims, in line with the goals of Saudi Vision 2030 and the Pilgrim Experience Program.