Saudi Red Crescent handles over 1.4 million emergency calls in 2025

The Saudi Red Crescent Authority made significant progress in developing its emergency response system in 2025, according to its annual report. The authority handled more than 1.4 million emergency calls, enhancing response speed and expanding services in line with the goals of Saudi Vision 2030.

The report stated that the authority improved medical response efficiency, achieving a 24% pulse restoration rate and responding to 45.4% of urgent calls within the first eight minutes, positively impacting survival rates. Customer satisfaction with services reached 94.8%.

Digital transformation and volunteerism

On the digital front, the authority continued to expand its use of technology to support emergency services. The "Responder" app handled over 48,740 calls, helping accelerate access to specialized care and improving coordination among emergency teams.

The report also highlighted the growth of volunteerism, with 326,874 male and female volunteers participating in 2025. The number of new volunteers exceeded 103,000, a record that reflects increased community awareness of the importance of volunteering in emergency response and participation during national events.

Field operations and institutional excellence

The report reviewed the authority's efforts during the 1446H Hajj season, where comprehensive operational plans relied on qualified personnel and modern technologies, enabling the delivery of high-quality services to pilgrims.

The authority also continued to enhance institutional quality, earning the King Abdulaziz Quality Award (bronze level) in its seventh cycle, underscoring its commitment to continuous improvement and service excellence.

Future strategy and humanitarian impact

The report noted these achievements build on the authority’s development in recent years, culminating in the successful completion of its 2021–2025 strategy and the launch of a new strategy for 2026–2028 focused on system development, integration, and investment in digital innovation.

The report emphasized that the authority’s 2025 efforts reflect its humanitarian impact in saving lives, improving response times, and empowering the community to contribute to emergency response, in line with its humanitarian mission and national role in safeguarding public safety.