Annual evaluation of Hajj service firms boosts quality, says ministry
The Ministry of Hajj and Umrah says annual assessments of overseas Hajj service providers drive quality improvements, aligning with Vision 2030 goals.
Key Takeaways
AIThe Director of Media and Corporate Communications at the Ministry of Hajj and Umrah, Dr. Moath Al-Sheikh, said that evaluating companies serving international pilgrims is an annual tool to enhance service quality.
Speaking to Al Ekhbariya channel, Al-Sheikh explained that the evaluation is based 60% on compliance and commitment, and 40% on performance quality, according to field monitoring, verified data, and pilgrim satisfaction surveys.
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He noted that these evaluation standards are in line with the objectives of Saudi Vision 2030 to enhance services for pilgrims.