Hajj ministry announces evaluation results for foreign pilgrims’ service firms for 1447H

The Ministry of Hajj and Umrah has approved the results of its evaluation of companies providing services to foreign pilgrims for the 1447H Hajj season, as part of ongoing efforts to enhance the quality of services for pilgrims and achieve the goals of Saudi Vision 2030 and the Pilgrim Experience Program.

The ministry stated that the assessment covered companies contracted with pilgrims’ affairs offices, those working with affiliated organizers, and firms operating under the direct Hajj model. Companies in each category were ranked in three tiers: first grade (outstanding performance), second grade (very good performance), and third grade (good performance), according to the approved evaluation results.

The ministry noted that the evaluation is updated annually after each Hajj season and is based on two main criteria: compliance and commitment (60 percent), and quality of service performance (40 percent). These are determined through field monitoring, documented data and evidence, and measuring pilgrims’ satisfaction. Objections are reviewed and addressed before final results are approved to ensure accuracy and fairness.

Promoting transparency and encouraging development

The Ministry of Hajj and Umrah emphasized that publishing the evaluation results aims to promote transparency, inform stakeholders of the outcomes, and motivate service providers to continually improve their performance. This also helps foster a culture of positive competition and encourages the adoption of best operational practices.

The ministry invited those interested in reviewing the evaluation results for companies serving foreign pilgrims in the 1447H Hajj season to visit its website for full details.