Smart engineering center at Prophet’s Mosque boosts operations, response times

The smart engineering command and control center at the Prophet’s Mosque manages and monitors an integrated system of engineering assets, systems, and services by leveraging technological solutions and operational data for real-time monitoring, observation, analysis, and resolution of issues.

The General Authority for the Care of the Two Holy Mosques stated that the center functions as a comprehensive digital operations platform, tracking the performance of assets, services, and systems at the Prophet’s Mosque via interactive screens linked to multiple data sources. This contributes to improved operational efficiency and service quality for worshippers and visitors.

The center includes representatives from relevant departments and agencies, and relies on more than five advanced technological systems to monitor operations and services, analyze data, and track operational observations. It operates 24 hours a day in four shifts to ensure business continuity and rapid response to operational issues and incidents.

The authority noted that the center monitors 31 assets within the Prophet’s Mosque and recorded over 4,500 operational observations in the past six months, all of which were addressed and closed according to approved procedures. The authority confirmed that this technical system enhances operational monitoring efficiency and speeds up response times.

The center’s activities are part of ongoing efforts to develop monitoring and operational methods, utilize data and modern technologies, support integration among relevant entities, and ensure the sustainability of high-quality services for visitors to the Prophet’s Mosque.