Hajj and Umrah Ministry launches multilingual awareness programs on pilgrims’ rights

The Ministry of Hajj and Umrah has intensified its efforts to raise awareness among pilgrims and Umrah performers regarding their rights and obligations through a series of programs, guides, and educational materials. These resources provide pilgrims with information and guidance about their rights and the services available to them throughout their journey.

These initiatives aim to safeguard rights, improve service quality, and enhance the experience of pilgrims, reflecting the leadership’s commitment to their well-being and supporting the objectives of Saudi Vision 2030 and the Pilgrim Experience Program.

‘Know Your Rights’ program and legal awareness guide

The “Know Your Rights” program is a key initiative by the ministry, focusing on increasing awareness of rights and responsibilities. It includes the development of guides and educational documents covering a range of services such as accommodation, transportation, catering, service quality, compliance with contracted services, as well as procedures for submitting and addressing complaints.

The ministry also monitors service providers’ compliance with approved rights and standards to ensure transparency between pilgrims and service providers.

To expand outreach, the ministry has launched a “Legal Awareness Guide” on its website in 14 languages, making it easier for pilgrims and Umrah performers to access information about their rights, obligations, and relevant regulations for their journey.

Boosting awareness through digital platforms

The ministry continues to promote awareness of pilgrims’ rights through its various digital platforms, offering multilingual posts and educational content that address rights, obligations, and guidance related to the services provided.

The ministry stated that these efforts are part of a comprehensive approach to improving the pilgrim experience by raising awareness of their rights, monitoring their experiences and needs, and reinforcing service providers’ commitment, all of which contribute to developing and enhancing service quality at every stage of the journey.