Al-Ahsa health cluster wins five international awards in London

Al-Ahsa Governor Saud bin Talal bin Badr praised the Al-Ahsa Health Cluster for winning five international awards at the International Customer Experience Awards (ICXA 2026), held in London.

He emphasized that the support and attention given by the national leadership to the health sector reflects the ongoing development of healthcare in Al-Ahsa, contributing to improved public health, quality of life, and the goals of Saudi Vision 2030. He congratulated the cluster on this achievement, which came in competition with leading global companies, expressing pride in the continuous accomplishments of the health sector in the governorate.

The governor also highlighted the advancements in governance, organization, and policy within the health system, noting that these international awards are a continuation of the sector’s progress. He stressed the importance of ongoing collaboration between various entities to improve the quality and accessibility of healthcare services for citizens and residents.

The Al-Ahsa Health Cluster secured three gold awards in the categories of Best Use of Customer Feedback, Best Strategy for Change and Organizational Transformation, and Best Education and Development, in addition to two bronze awards for Best Customer Experience and Best Use of Technology. The gold award for Change and Organizational Transformation was won in the category for organizations with more than 5,000 employees, with the shortlist including global companies from the technology, telecommunications, energy, industry, and real estate sectors.

In recent years, Al-Ahsa’s health sector has seen growth in service delivery indicators, with the number of outpatients rising from about 635,000 in 2022 to more than 1.63 million in 2025, and surgical procedures increasing from 45,410 to 69,638. The sector has also continued to develop specialized and preventive services and enhance patient experience, supported by improvements in governance, organization, and updated health policies and procedures.

The cluster also ranked first in the Primary Care Excellence track in the eighth edition of the "Health Performance Award" for 2026, prior to its five international wins in London.

Al-Ahsa Health Cluster CEO Dr. Khalid bin Mohammed Al-Mulla expressed appreciation for the governor’s attention and congratulations, affirming that generous support from the leadership has advanced the health system and empowered health clusters. He said these international awards are the result of integrated efforts, dedication from healthcare and administrative staff, ongoing service development, improved patient experience, and the adoption of modern technologies.

These achievements reflect the Al-Ahsa Health Cluster’s commitment to institutional practices focused on impact measurement and continuous improvement, enhancing patient experience, and leveraging technology and innovation to advance healthcare services, thereby improving quality, efficiency, and sustainable development.