Saudi passport authority chief: international entry points ready to serve Hajj pilgrims
Saudi passport authority says all border crossings are fully prepared to welcome Hajj pilgrims, with 98% satisfaction and advanced technology in place.
Key Takeaways
AIActing Director General of Passports Major General Dr. Saleh bin Saad Al-Murabba confirmed during a panel session at the Hajj Expo 2026 that the passport authority is fully prepared at all of the Kingdom’s air, land, and sea entry points to serve Hajj pilgrims.
Major General Al-Murabba explained that the passport authority employs integrated strategies to enhance operational efficiency and service quality, streamlining procedures through advanced technologies at international entry points. These include electronic gates, smart lanes, mobile counters, and the “Absher Travel for Visitors” service, all aimed at ensuring a smooth travel experience.
He highlighted key performance indicators, noting a 98% beneficiary satisfaction rate, an average processing time of 19 seconds per traveler, and 98% technical readiness. Over 3,000 personnel have also received specialized training.
Al-Murabba emphasized the importance of managing and organizing the flow of Hajj pilgrims at international entry points, ensuring smooth arrival and departure procedures, and boosting operational efficiency to facilitate pilgrims’ journeys and enable them to perform their rituals with ease and peace of mind.