Hajj and Umrah Ministry outlines steps for meal booking issues

The Ministry of Hajj and Umrah has clarified, via its official account on X, the procedure for handling cases where meal services provided to domestic pilgrims do not match the details specified in their bookings.

The ministry emphasized that meal services for citizens and residents performing Umrah must be delivered as per the service selected during booking. Pilgrims who do not receive meals as booked are advised to first request the service provider to resolve the issue.

View the post on X

If the service provider does not resolve the issue, pilgrims can contact 1966 to file a complaint and complete the necessary procedures for resolution.