Citizen’s Account outlines process for updating housing details after moving

The Citizen’s Account program has clarified the procedure for updating housing information when beneficiaries move to a new apartment with a new lease, confirming that it is not necessary to cancel the application or reapply in such cases.

This clarification came in response to a query sent to the program’s official customer service account on the X platform, regarding the required steps when moving to a new residence, whether it is sufficient to update the data or if the application must be canceled and resubmitted, and whether support payments are affected during the verification period for the new residence.

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The Citizen’s Account program confirmed that if the beneficiary has previously selected the option “valid lease contract on the Ejar platform,” the system will automatically verify the validity of the lease through Ejar, without requiring the contract to be uploaded.