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Citizen’s Account clarifies registration steps for users with lost or changed mobile numbers

Citizen’s Account explains how beneficiaries can register if they cannot access the program due to a lost or changed mobile number.

Ajel News32 min ago · 1 min read
Citizen’s Account program login guidance on mobile number issues

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The Citizen’s Account program has outlined the registration process for beneficiaries who are unable to access the service due to losing or changing their mobile number, according to a post on its official X account.

The program stated that in such cases, users can go to the Citizen’s Account login page and click on the “National Access” icon to complete the login and registration procedures.

The post added: "For more details, visit: https://portal.ca.gov.sa/faq/1757."

This clarification aims to make it easier for beneficiaries to access their accounts and use the program’s services, especially in cases where the previously registered mobile number cannot be used.

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