Saudi ministry clarifies consumer rights for defective products under warranty
The Ministry of Commerce outlined steps consumers can take if a product is faulty during the warranty period, including filing complaints if agents do not respond.
Key Takeaways
AIThe Saudi Ministry of Commerce has clarified consumer rights in cases where a product has a manufacturing defect or fault during the warranty period, responding to a query received via the ministry’s official account on X.
The inquiry described a situation where a portable router malfunctioned, and after requesting a replacement, a non-portable home device was sent instead, resulting in a complete service outage. The complaint also noted that staff did not respond to attempts to contact them via WhatsApp, phone calls, or through the application’s complaint system.
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The ministry confirmed that if a product has a manufacturing defect or fault while under warranty, consumers have the right to contact the agent for repairs.
It added that if the agent fails to respond, consumers can file a report with the ministry through the “Commercial Report” app, ensuring all complaint details and information about the product and service provider are included.
The ministry urged consumers to use the official channels designated for submitting reports and complaints to ensure prompt handling of their cases.