What to do if Citizen’s Account payment shows as 'paid' but not received
Citizen’s Account advises beneficiaries to check with their bank first if a payment is marked 'paid' but not received, then submit a request if needed.
Key Takeaways
AIA query was submitted to the Citizen’s Account program by a follower regarding a payment status showing as 'paid' in their account, despite the funds not being deposited. The individual asked what steps should be taken in this situation.
The follower wrote: “The payment in Citizen’s Account is marked as paid, but the amount was not deposited. What is the solution?”
The Citizen’s Account program, via its official account on X, explained that if a payment status appears as 'paid', beneficiaries should first check with their bank to confirm whether the payment has been deposited.
View the post on X
The program added that if the amount has not been deposited, beneficiaries can submit a request through the 'Your Voice Matters' service, selecting the main category 'payments' and the subcategory 'non-receipt of previous payment'.
Citizen’s Account confirmed that these steps allow beneficiaries to file a request regarding a payment that has not been deposited, even if its status appears as 'paid' in the account.