Citizen’s Account program explains reasons for reduced support

Saudi Arabia’s Citizen’s Account program has outlined the reasons for reduced support payments via its official X account.

The program noted that several factors may affect the amount of support provided, including:

• The main beneficiary or any dependent being outside the Kingdom for more than 90 days

• One or more dependents being deemed ineligible

• An increase in the family’s total income

The program advised beneficiaries to check the reason for reduced support by logging into their account and reviewing the “Financial Payments” section. It also encouraged users to check their eligibility and estimate their entitlements using the calculator available on the program’s online portal.

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Procedure for fluctuating income

The official Citizen’s Account customer service account on X also explained the procedure for beneficiaries with fluctuating or unstable income.

The program stated that in cases of fluctuating income, beneficiaries should enter the average monthly income for the past 12 months.

It emphasized that any additional income must be disclosed. If eligibility requirements are met, the beneficiary will be included in the support program.

The program added: “You can check your support entitlement using the calculator at https://portal.ca.gov.sa.”