Saudi Ministry of Commerce clarifies consumer rights on delayed car parts
The Ministry of Commerce reminded car dealers to provide spare parts promptly, and announced the 2026 sales season with new digital licensing and verification tools.
Key Takeaways
AIA question was submitted to the Ministry of Commerce's account by a follower, stating: "Hello, I had an accident and handed my car to the dealer for repairs, but the spare parts have been delayed for months and the car has remained with them without compensation through a replacement vehicle or even financial compensation."
The Ministry of Commerce, via its X (formerly Twitter) page, emphasized that dealers are required to provide consumable spare parts immediately and at all times.
The ministry confirmed that rare spare parts must be supplied within a maximum of 14 days. If this period is exceeded, consumers can file a report through the "Commercial Report" app: https://mc.gov.sa/C-app .
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2026 sales season
The Ministry of Commerce has announced the launch of the "2026 Sales Season" starting August 1, corresponding to 18 Safar 1448H, and running until October 31, 2026, corresponding to 20 Jumada Al-Akhirah 1448H, for a period of three months.
The ministry explained that commercial establishments and online stores can obtain sales licenses electronically through the ministry's dedicated platform, without affecting their annual quota of discount days.
The new electronic system aims to make it easier for businesses and e-stores to obtain licenses, with the option to print and display them for consumers. This gives shoppers more options to compare prices and make informed purchasing decisions.
The ministry also confirmed that consumers can verify the legitimacy and accuracy of sales by scanning the barcode on the sales license using their mobile phone camera. This will display all relevant information, including the type and percentage of discounts, duration, and basic business details.