Commerce Ministry outlines steps for faulty or defective products
Saudi Arabia’s Ministry of Commerce has clarified the proper procedure for consumers who discover a defect or manufacturing fault in a product.
Key Takeaways
AIThe Ministry of Commerce has specified the correct procedure for filing a complaint in cases of product quality defects or manufacturing faults.
The ministry explained on X that if a manufacturing defect or fault is found in a product under warranty, consumers have the right to contact the agent for repairs. If the agent fails to respond, complaints can be submitted to the Ministry of Commerce through the "Commercial Report" app, including full details of the issue, at mc.gov.sa/C-app.
The ministry previously affirmed its ongoing monitoring of e-commerce platforms to ensure compliance with the E-Commerce Law and its executive regulations. It added that penalties for violations can include fines of up to 1 million riyals (SAR), blocking or shutting down the online store, and banning the business from operating.