Ministry of Commerce clarifies consumer rights for vehicle breakdowns
Consumers are entitled to a replacement vehicle or daily compensation if their car is handed to an agent due to a disabling fault, the Ministry of Commerce said.
Key Takeaways
AIThe Ministry of Commerce has outlined consumer rights when a vehicle is handed over to an agent due to a breakdown.
Vehicle breakdowns
The ministry confirmed that if a consumer delivers their vehicle to an agent because of a sudden fault that prevents its use, they are entitled to a replacement vehicle of the same category.
The ministry explained on X that if the agent does not provide a replacement vehicle, the consumer is entitled to daily financial compensation. The amount is calculated by dividing the purchase price of the vehicle by 400 for each day of delay in providing the alternative.
For more details on consumer rights and obligations, visit the ministry’s guide at: mc.gov.sa/Pages/cg.aspx.
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