Citizen’s Account program clarifies if banks can withhold support payments
Citizen’s Account program confirms support is deposited into the registered bank account, and banks resolve any issues. Income disclosure is required for eligibility.
Key Takeaways
AIA question was submitted to the Citizen’s Account program by a follower, asking: "Can the bank withhold Citizen’s Account support?"
The Citizen’s Account program responded via its X account, stating that support payments are deposited into the registered bank account, and if any issue arises, it is handled by the bank.
View the post on X
Income reporting for Citizen’s Account
The official customer service account for the Citizen’s Account program also explained on X the procedure for reporting unstable or fluctuating income.
The program noted that if income is fluctuating, applicants should enter the average monthly income for the past 12 months.
It also stressed that any additional income must be disclosed, adding that if you meet the eligibility requirements, you will receive support.