Energy Ministry launches digital complaints service for real-time updates

Saudi Arabia’s Ministry of Energy has launched an online complaints service via its official website, aiming to streamline communication with beneficiaries and address their requests in an organized manner, in accordance with approved procedures and regulations.

In a statement on its X account, the ministry said: “The service is dedicated to receiving beneficiaries’ complaints, reviewing them, and taking the necessary actions, while notifying users of the status of their complaint at every stage until it is fully resolved.”

The initiative is part of the ministry’s efforts to enhance the quality of services provided to beneficiaries and to further develop digital communication channels.

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